Overview

At Synapse Energize, we understand that sharing personal information requires trust. This privacy policy explains how we collect, use, and protect your data when you interact with our financial scenario modeling platform and educational services.

We're based in Bulgaria and follow both local data protection regulations and international standards. Our approach is straightforward: we collect what we need to provide our services, keep it secure, and give you control over your information.

Who We Are

Synapse Energize operates from ul. "Bulgaria" 29, 2850 Tsentar, Petrich, Bulgaria. We provide scenario modeling tools and educational programs focused on financial planning and analysis. When we talk about "we," "us," or "our" in this policy, we mean Synapse Energize and our team.

You can reach our data protection officer at info@synapseenergize.com or call +35966827777 during business hours.

Information We Collect

The data we gather falls into different categories depending on how you interact with us.

Information You Provide Directly

When you register for our learning programs or contact us, you might share:

• Your name, email address, and phone number
• Billing details and payment information (processed through secure third-party systems)
• Educational background and professional experience when relevant
• Questions or feedback you send through our contact forms
• Project data and scenarios you create using our modeling tools

Information Collected Automatically

Our systems track certain technical details to keep things running smoothly:

• IP addresses and general location data
• Browser type, device information, and operating system
• Pages visited and time spent on our platform
• Interaction patterns with our modeling tools
• Referral sources and search terms used to find us

Cookies and Similar Technologies

We use cookies to remember your preferences and improve your experience. You can control cookie settings through your browser, though some features might not work as smoothly if you disable them completely.

How We Use Your Information

Every piece of data we collect serves a specific purpose. Here's what we actually do with it:

We also analyze usage patterns to understand which features work well and which need improvement. This helps us build better tools and create more useful educational content.

Legal Basis for Processing

Under Bulgarian and EU data protection laws, we need a valid reason to process your personal data. Here's what applies in different situations:

• Contractual necessity: When you sign up for our programs, we need your data to deliver the service you paid for
• Legitimate interests: We process certain data to improve our platform, prevent fraud, and maintain security
• Legal obligations: Sometimes we're required by law to keep records or share information with authorities
• Your consent: For marketing communications and certain optional features, we ask for your explicit permission

Sharing Your Information

We don't sell your data. Period. But we do work with other companies to provide our services, and that means sharing some information in specific contexts.

Service Providers

We partner with trusted companies for payment processing, email delivery, hosting infrastructure, and analytics. These providers only access the data they need to do their job, and they're contractually bound to protect it.

Legal Requirements

If Bulgarian authorities or courts require us to disclose information, we comply with valid legal requests. We might also share data to protect our rights, prevent fraud, or respond to emergencies.

Business Transfers

Should Synapse Energize merge with another company or get acquired, your data would transfer as part of that business transaction. We'd notify you beforehand and ensure the same privacy standards apply.

Your Rights and Control

You have significant control over your personal data. Bulgarian law and EU regulations give you these rights:

To exercise any of these rights, email us at info@synapseenergize.com with your request. We'll verify your identity and respond within the legally required timeframe. There's no charge for most requests, though we might ask for a reasonable fee if you make excessive or repetitive demands.

Data Security

Protecting your information isn't just a legal requirement – it's fundamental to how we operate. We've implemented multiple layers of security:

• Encryption for data transmission and storage using industry-standard protocols
• Regular security audits and vulnerability assessments
• Restricted access controls – only authorized team members can view personal data
• Secure backup systems with encrypted storage
• Employee training on data protection and privacy practices

Data Retention

We keep your information only as long as necessary. Different types of data have different retention periods:

• Active account data: Maintained while you use our services
• Financial records: Kept for 7 years to comply with Bulgarian tax and accounting laws
• Marketing data: Deleted within 2 years if you don't engage with our communications
• Technical logs: Typically retained for 90 days unless needed for security investigations
• Support tickets: Archived after 3 years for quality improvement purposes

After these periods, we either delete the data or anonymize it so it can't identify you anymore.

International Data Transfers

While we operate from Bulgaria, some of our service providers are based in other countries. When your data leaves the European Economic Area, we ensure adequate protection through:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions confirming the destination country has strong data protection
• Binding corporate rules for multinational service providers

We carefully vet any international partners and ensure they meet our security standards.

Children's Privacy

Our services target adults and professionals. We don't knowingly collect information from anyone under 16 years old. If you're a parent who discovers your child has provided us with personal data, contact us immediately and we'll delete it.

Marketing Communications

When you sign up, we might send updates about new features, educational content, and upcoming programs scheduled for late 2025 and 2026. You can unsubscribe anytime using the link at the bottom of our emails.

Even if you opt out of marketing, we'll still send essential service messages related to your account, payments, or major policy changes.

Third-Party Links

Our platform occasionally links to external websites and resources. We're not responsible for their privacy practices. When you click away from synapseenergize.com, this policy no longer applies – check the destination site's privacy terms.

Changes to This Policy

We update this privacy policy occasionally to reflect new practices, legal requirements, or service changes. The "Last Updated" date at the top tells you when we made the most recent revisions.

For significant changes, we'll notify you via email or through a prominent notice on our platform. Continuing to use our services after changes take effect means you accept the updated terms.

Questions and Complaints

Privacy matters can be confusing. If something in this policy isn't clear, or you have concerns about how we handle your data, we want to hear from you.

We take complaints seriously and investigate thoroughly. If you're not satisfied with our response, you have the right to file a complaint with the Commission for Personal Data Protection in Bulgaria, the supervisory authority for data protection in our jurisdiction.